Frequently Asked Questions

Learn more about what is restricted within our network

Answers to Common Questions

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Products and Services

Have questions about our products and services?

Yes - you need three things to have a functioning website: a domain name, web hosting, and site files. You can think of your domain as your street address, your web host as the space you rent to have your business in, and your site files as the items in your office. Your web host provides the server where your site files (including blog posts, images, landing pages, and more) live so they can be accessed at yourdomain.com.

Absolutely! Professional email accounts can be purchased at a very low cost and can be included with any hosting plan. You can create email addresses @yourdomain.com for a professional, branded look.
Absolutely. You can upgrade or downgrade your hosting plans at any time. Should you require more info, you can contact us at 888-222-7345 or send us a ticket.
Most services are set up automatically with the exception of SSL Certificates where you will need further instructions to complete installation. For more info, please contact us at 888-222-7345 or send us a ticket.
We accept all major credit cards through a secure and reliable payment platform, Stripe. Customers are not required to have a Stripe account.
If you have a specific product you want to purchase in bulk, you can contact us at 888-222-7345 and we can discuss the discounts available to you. We strive to ensure you get the best deal possible.
We offer web design services, pay-per-click, search engine optimization, social media marketing, and video marketing. For more info and to get a quote, please call us at 888-222-7345 or send us a ticket.
We can be reached Monday thru Friday between 9:00 AM - 6:00 PM at 888-222-7345 or 24/7 through our support ticket system.

Customer Support Services

Find out how we can help you.

If your domain has propagated, you can access webmail by typing the following URL into your browser's address bar, substitute your domain for example.com. Type www.example.com/webmail and login with your email and password.
Absolutely. Call for more information at 888-222-7345 or send a support ticket and someone will reach out to you as soon as possible.
We can be reached Monday thru Friday from 9:00 AM - 6:00 PM at 888-222-7345 or through our customer support ticket system, 24 hours 7 days a week.
Yes. For more info, call us at 888-222-7345 M-F between 9:00 AM - 6:00 PM or send us a customer support ticket.
We are always here to help. You can upgrade or downgrade by signing in to your account, but if you need further help, we can be reached at 888-222-7345 M-F 9:00 AM - 6:00 PM or send us a customer support ticket 24 hours a day 7 days a week.
We would hate to see you leave, but yes, you can cancel at any time and without any penalty fees. Should you need assistance, you can reach us at 888-222-7345 M-F 9:00 AM - 6:00 PM or through our 24/7 customer support ticket system.
Yes. We offer web site management care services that can help maintain your website healthy and updated to help prevent any issues.
Yes. You can manage your services by login in to your account. Please keep in mind that some services cannot be restored. Should you need more information, you can reach us M-F 9:00 AM - 6:00 PM at 888-222-7345 or through our customer ticket support system, 24/7.

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